FAQ's

Welcome to the Berkshire Grain Online e-Store.  The following page contains some FAQ's and Answers.  

Please allow us to be of additional service by email to: customerservice@berkshiregrain.com -- for a prompt response.


Am I required to Create an Account before I can place an order?

Creating an Account is a convenient tool we've provided for you as our customer. However it is not required.  Creating an Account enables you to easily Login and create a more perosnalized experience.  

  • Re-ordering
  • Checking Order Status
  • Looking up and tracking shipping information


What to do if you get stuck during ordering?

Call 413.551.9191, or Email: customerservice@berkshiregrain.com


Is there a minimum purchase price?

Yes there is, it's $18.00 - we've found that with minimum shipping rates it's virtually the same cost to send one item of $5-7 as it is to send $18-20 in merchandize


How is my order shipped?

Fedex is the selected carrier we use.  During checkout you will be asked to select a method of shipping from Ground to Overnight Delivery.  If you are having your package shipped to a residence please check Fedex Home Delivery for ground service.

Here is a map of Fedex Ground Delivery "Time in Transit" Map.


I like to Window shop on the Internet, but can I order via phone with a live representative?

Yes phone orders are accepted.  To order by phone call 413.551.9191, if we are unavailable it means we're busy with other customers so please leave a message and your call will be returned promptly.


What is the Shelf-Life of these products, and how should they be properly stored?

All products are shipped within weeks of being produced and enjoy a long shelf life.

  • Granolas: 12 months
  • Gluten Free: 12 months
  • Wine Jellies: 18 months

Storing Info:

Granolas and Gluten Free Mixes should just be stored in a cool dark place - typically your pantry is fineas long as there is no heat source nearby.

Jellies require no special storage, except keep in a cool dark place away from any light.  Once opened the jar will last for a few months stored in the refrigerator